Send to EMR isn't working
Send to EMR will only work if your facility has an "outbound" connection with IHDE.
1) Check first
Check with your facility to verify that your EMR is connected with IHDE. You may also verify with IHDE by calling 208-803-0030.
2) If your facility does have the appropriate connection and the problem persists
Unfortunately, data from before 2015 will not always transfer properly. If you are receiving a failure message, double-check that the data you are sending is after 2015. If the results you are transmitting are mixed, verify that the data from after 2015 transferred properly in your EMR. If it has, no further action is required. If it hasn't, re-send the data to you EMR, but be sure to EXCLUDE any data from 2015 and before.
3) If your facility is appropriately connected, the data you are sending is from after 2015, and the problem persists
Take a screenshot of the error, note which patient record is having issues, and submit a ticket to our support team by clicking the "Submit" tab above. Do NOT include any PHI within the ticket.
Related Articles
Where do IHDE documents go in my EMR/EHR?
Every EMR is different - even if you use the same EMR Vendor as another organization, the build and mapping process may be completely different from one another, so results may route to different areas. Because of this, any direction regarding how ...
Information Missing from my EMR
If your facility participates with IHDE in such a way that you receive results automatically to your EMR regarding your patients, then your interface may be: Outbound: IHDE delivers patient records to your EMR BiDirectional: Patient Records are ...
I can't access the Training Video
For contractual reasons, IHDE cannot share screenshots of or videos about our systems to the public, which means that to access our training page, you must enter a username and password. Password isn't working More often than not, when the password ...