RA4 / RA3
RA4/RA3 troubleshooting steps
RA4/RA3 Radio unit won't power on? After installing your 8.4 RA4 or RA3 head unit, and turning on your vehicle, you should get a splash screen right away. If your screen is completely black, with no backlight, with the engine on, put your ear near ...
Direction, and Temperature not at the top of the radio!
If you are looking at pictures of an RA4/UAQ screen you may notice some of them show direction, and temperature at the top of the screen. This was something that was actually removed with an update, and will no longer be displayed there. The reason ...
Jeep Spare Tire Camera Reverse Image
If you have a camera where the left side of the screen is showing the right side of the vehicle the camera is most likely configured for front facing camera. To reverse the image to rear view, and also have your grid lines appear you will need to cut ...
DRL (Daytime Running Lights)
The OBD Genie Chrysler Dodge Jeep Daytime Running Lights Programmer- C-DRL programs the vehicle for custom daytime running lights. Although the OBD Genie C-DRL programs the vehicle for the daytime running it does not mean that your vehicle will ...
Can't Adjust Climate Controls On Screen
If you are using the Infotainment Radio Bezel, you will not be able to adjust your climate controls using your touchscreen. This is only a feature that is compatible with the Factory RAM Bezel.
No Audio/Radio Locked Error Message (Chrysler 200/Jeep Cherokee Only)
The vehicle requires dealer programming. Please schedule an appointment at a Fiat-Chrysler dealership to have the vehicle programmed to accept the new radio.
RA4 Only--Where's My 3-D Map View?
Tap Options on main navigation screen.Default option is "Map View 2D." Tap this option a few times until you get the correct view.
Wrong Logo on Startup
If you see the wrong logo on startup of the radio, ex. Dodge in Chrysler, vice-versa, turn the key off and re-start the vehicle. The proper logo should appear after 1-2 restarts.
No Audio/Audio Only In One Channel (Rear/Front)
Please go to the radio settings. Scroll to the bottom and select system information. Select "Restore to Factory Default." Radio will reset. If still having issues, please try removing the battery cables and then reinstalling them. Then test to see if ...
I Don't See A Plug in the Dash for the Back of My Radio
Not all vehicles will have every antenna plug coming from the dash. See attached picture for further information.
When I Press One Area of the Touchscreen, Another Area is Selected
Press and hold down the Temperature Up, Temperature Down, and List/Enter buttons (might also say Browse) at the same time. From there a calibration menu will come up for you to follow the onscreen instructions. If you have any additional questions ...
"Radio Locked Please Start Vehicle"
If you are receiving this message, then you have either a Chrysler 200 or Jeep Cherokee. These two vehicles use a Fiat based computer system and will on occasion need to have the vehicle programmed or "flashed" for the option code of the unit you ...
UConnect Cannot Hear My Voice
If you have paired your device to the unit, but you cannot be heard on a phone call, or the unit isn't receiving voice commands, please check your UConnect Microphone setup. Ram trucks with an RA2, RA3 or RA4 8.4" screen might require a Ram UConnect ...
I cannot get Uconnect Access Apps
Uconnect Access is a paid subscription service which allows you to download various apps to your phone that will work with your RA3/RA4. These apps provide certain features like the ability to remotely lock and unlock your doors, start the vehicle ...
Screen Locked Up
If your screen is locked up try turning off the vehicle, remove the keys and open the door, shut the door and start vehicle, test the unit. If it's still having issues, try resetting the system; Press Mute + Browse/Enter, release keys when radio ...
2017 Jeep Cherokee: No Volume Knob
If you purchased a RA3 or RA4 for a 2017 Jeep Cherokee and your original radio has the volume knob on the radio, and not on the dash bezel below the radio screen, this radio will not currently work with your vehicle. We have posted this to our site ...
8.4N and 8.4AN (RA3/RA4) Text Readback and Reply Greyed Out When Using iPhone
If you are unable to select the onscreen options for text message reply and readback when your iPhone is connected to the 8.4 Uconnect radio, please go to your phone's Bluetooth settings and select "Uconnect" under connected devices. Tap the "i" ...