SYNC 3
Sources always revert back to AM/FM after vehicle restart, with Sync 3
If your phone was connected to your USB port when your vehicle was last in use, and you restart your vehicle without the phone plugged up, your Sync 3 will revert to AM/FM sources. This is a normal feature of the Sync 3, and your previously used ...
2013-2014 Ford F-150 APIM module location (Ford Sync 4 to 8 upgrades)
The SYNC module is located behind the screen but at the very top, above the HVAC module.
Carplay back to Sync 3 Interface.
To switch from Carplay to the Sync 3 Interface, you hit the "apps" button the bottom right corner when Carplay is active. Then hit the Ford Sync App that is listed under the apps listing. That will take you back to the Ford Sync 3 interface.
Time won't set for non-Nav Sync 3
Despite not having navigation programmed to the APIM module, for the non-Nav version of Sync 3 upgrades, all APIMs use a GPS antenna to set time. If time will not stay, when set, check your GPS antenna and make sure it's plugged into the ...
2019 - 2020 Ford Transit APIM location
The APIM is located behind the glovebox:
Ford Taurus Sync module location
The Sync module is located under the center console.
Sync 3 Soft Reset
To Soft Reset your Sync 3 system; SIMULTANEOUSLY (at the same exact time) press the Scan Forward button (>>) and the CENTER power button (audio system power) and HOLD them in for a little more than 10 seconds.
Ford Explorer Steering wheel Mode Button not working after 4" to 4" Sync 3 Upgrade
After installing the 8.4" Sync 3 upgrade radio, you may notice that your Mode button on your steering wheel no longer functions, this is due to the radio screen size being tied to the steering wheel configuration. There's a 4-inch Configuration: And ...
2013-2014 Ford F-150 4" to 8" Sync 3 Touchscreen Upgrade
On the product page there is a photo of the kit that shows something called a "The hoax module" ONLY for 2013-2014 Ford F-150 will they be "missing" this item. The customers actually aren't missing anything. The hoax module isn’t included because ...
"Key Not Detected" message in cluster and can't start vehicle in 2015+ Ford Mustang, after installing Sync 3 upgrade
All Mustangs 2015 year or newer are push to starts. The main antenna for the push to start is located in the center console. You'll run into this symptom if you unplug that antenna and don't return it before finishing installation.
Climate control icon not showing in my Sync 3 upgrade for Ford F-150 or SuperDuty
The climate screen doesn't show in this upgrade due to these vehicles not having automatic climate control, but manual.
2020 - 2021 10 inch screen Ford Explorer upgrade only give 8 inch resolution of screen after install
An 8 inch display is the default configuration of this upgrade and proper programing is needed for the vehicle to accept the full 10.1 inch display. If you run into an issue of the display on showing you an 8 inch resolution, after installing the ...
Sync 3 upgrade gives Navigation Fault
This issue arrives if the Sync 3 upgrade doesn't have our infotainment GPS antenna plugged in upon start-up: To resolve this, always plug in the GPS antenna we supplied you BEFORE turning on the unit/vehicle.
2013-2014 Ford F-150 4" to 8" Sync 3 Touchscreen Upgrade Install
The below picture should help in the connections you will need for the 4 to 8 install as we currently do not have video instructions for this installation.
Mustang - Drive Mode Switch
When going from 4" to 8", you will have a new switch on your bezel for Driving Modes. No Mustangs coming from a 4" should have that feature, and you do not gain it with this upgrade. It is possible to get it, but we are not aware of the specifics.
My Sync 3 is not updating/Update 3.3
Ford has halted the majority of their updates on the Sync 3 system. At this time 07/01/19 the most up to date software version is 3.0. Ford recently release at the time of this article a 3.3 update, but this is only for certain 2017 + Vehicles. It ...
Ford 4" to 8" - Fan Does Not Work
If you are unable to get your fan / blower to work with you AC / Climate, this is indicative that something was not hooked up correctly. Most likely the wrong wire was used when getting power from the ignition. There might be multiple white / orange ...
Key fob Recognition issues
If you are having an issue with the key fob not being recognized this has nothing to do with the radio. The key fob has a separate antenna that it runs through which does not have to do with the actual radio. This is normally located underneath the ...
BATTERY/BCM DRAINAGE EXPEDITION 4 to 8 Sync 3 Upgrade Kit
Are you experiencing battery drainage or your BCM does not sleep after the vehicle is turned off? Make sure that you are running the power to an ignition source as seen on the installation video. The same plug that will run to an ignition source is ...
heated and cooled seats and steering wheel controls not on screen
if you upgraded from a 8" screen sync 2 radio to a sync 3 navi and had heated seats and steering wheel and cooled seats controls on the screen previously and now they are not there please contact support. In some rare cases we have had some modules ...
Ford Mustang 4" to 8" Sync 3 Upgrade: "I'M MISSING CABLES FROM MY KIT"
If you've purchased the Ford Mustang 4" to 8" Sync 3 upgrade and watched our installation video you may see that there are two small cables that are mentioned and is missing from your kit. We are sorry for the confusion, but we've improved our kit to ...
How To Master Reset SYNC 3
If your unit is doing something that isn't correct, you can try and do a master reset on the unit, this will fix most issues: Go to the Settings and you should see Reset to Factory Defaults/Factory Data Reset, press this option. (If you do not see ...
Sync 3 Upgrade: GPS Isn't Accurate
If your GPS location isn't accurate when viewing the navigation, your instrument cluster will switch between two directions (N & S), and possibly showing you driving relatively close, but may be haywire at times, please see below: This is a cluster ...
My Climate Controls Are Not Working (Fusion/Edge)
Please see the video guide to resolve this issue by clicking here.
Caller Can not Hear Me in Bluetooth Phone Mode
Please ensure that you received the F428 Genie programmer with your upgrade. If not, please contact customer support. If so, please run the programmer. Instructions on using the Genie programmer are in the installation video at 16:05: ...
HVAC plug missing from main harness (4" to 8" upgrade only)
The design of the harness was changed recently. The red plug that would've been installed in the bezel behind the HVAC panel is no longer required. Please proceed with the rest of the installation.
Outside Temperature Showing 0 C or 32 F
Please drive the vehicle. The air blows through the sensor in front of the radiator and the outdoor temperature will adjust itself.