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• "I Have Not Received Any Tracking Information"

  When new shipments are processed, the tracking number is automatically sent to your customer email listed on file.  Please check the email you used when you placed your order.  If you do not see it please check your spam/junk folders, as it has a ...

• The navigation display doesn’t accurately follow me down the highway/Issue with hearing turn-by-turn directions

  If you're having any of the issues below, you may need to install the VSS kit (brown connector) which should have been included in your kit along with a set of pictured instructions.  Not all vehicles require a VSS kit.  If you vehicle already have ...

• NAV Doesn’t Accurately Follow

  If your navigation does not accurately follow you, (a street or two off/not aligned properly) please follow these tips: •Check the VSS plug which is the brown plug with the green wire.  This may not be getting a good connection.  •Check that the GPS ...

• Volume Is Too Low/Won’t Adjust

  First, please check your unit's balance/fade settings (left & right, front & rear)   If you have a Bose amplifier in the vehicle, make sure you have a GM tech program the unit to properly match the amplifier. If you're still having issues, please ...

• MyFord Touch Navigation Issues (Tracking And No GPS Lock)

  The Navigation System in the MyFord Touch (MFT) models has two integral parts.  First is the GPSM (Global Positioning System Module) which is a GPS receiver.   The other part of the system is the APIM (Accessory Protocol Interface Module) also known ...