General
Android Auto Trouble Shooting
Here are steps you can take to diagnose/address the issue: When you plug the phone into the car, confirm the phone is charging: Did that enable you to connect to Android Auto on plugin? No? Your cable or ports might have a severe connection problem. ...
Dealer Mode
Method 1: Hold down the bottom corners of the touch screen for another way to enter dealer mode. Method 2: STEP 1: • Put the system into ‘Dealer Mode’ • Hold the Driver Side Temp Up and Temp Down and Front Defrost buttons down at the same time for ...
Resets
Try each of these steps in order. If one fixes your issue, you don't have to move to the next step. And if, for any reason, taking all these steps don't resolve your issue, there may be a physical issue with the unit, so please call us back. 1. Key ...
If Apple Carplay doesn't work as expected.
If you need help with CarPlay If CarPlay doesn't work like you expect, learn what to do. First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the ...
HOW TO SET UP APPLE CARPLAY
Set up CarPlay with your iPhone With select cars and stereos, you can use CarPlay to get directions, make calls, send and receive messages, and more. You need an iPhone 5 or later to use CarPlay. Also, make sure that you're in an area that supports ...
iPhone - "Accessory Not Supported"
You might get this error message using other devices such as speakers or chargers because this error is not specific to any radio. The issue tends to either be with the phone itself or the cable used. In this case it is best to contact Apple to seek ...
NO CAMERA IMAGE ON THE SCREEN
There are only 3 things that can affect the camera not working. 1. POWER & GROUND- Power and ground as mentioned earlier is recommended to be plugged into a 12-volt accessory outlet for example the cigarette port. Please check the connection on ...
Apple CarPlay / Android Auto Does Not Work
1. You must replace your USB Hub! The number one cause of this issue is the media hub. The original media hub will give you Android Auto with the new system installed but the Apple CarPlay will not work. You should have received a new media hub with ...
SiriusXM States They Cannot Transfer Service
If SiriusXM support is giving you a difficult time transferring service, please see below: Trial Period Transfer: •If you have a newer vehicle and upgraded your Infotainment system though us, you probably have a trial period of SiriusXM for a year ...
Pigtail Connector Loose After Receiving Recently Purchased Radio
If you recently purchased a radio and you notice we included a pigtail connector that appears to be loose, please see the video explanation below: The main reason why we shipped a pigtail connector is due to maintaining the integrity of the radio. ...
"I Cannot Find My Install Video For My Specific Vehicle"
There are YouTube video's other users have posted to show how to remove the dash bezel you may find. 95% of our installation is a simple process though. If you cannot find a video on how to remove the dash bezel please refer to your service manual ...
I Have Received A Used Radio
All of the radios Infotainment.com sells and offers on their site are certified reconditioned radios as stated on our site. They are put though an extensive bench-testing along with a 20 point inspection prior to being shipped. If you believe you ...
Android Auto - First Time Setup
If you're using Android Auto for the first time, here are some steps to get started: Use Android Auto on your phone screen 1. Prepare your phone Make sure your phone is running Android 5.0 (Lollipop) and up. For best performance, we recommend Android ...
My Radio is Very Hot to the Touch
The radio does not have an on-board fan to disperse heat. The screen will sometimes be very warm to the touch or the back of the radio will be very hot after removing the radio. This is normal and will not affect the operation or life of the radio. ...