Magediary

What happens when customer report abuse answer?

On submit the report abuse answer by the customer, admin gets an email notification and take steps accordingly like disable the answer.
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    • Where can I see like, dislike, report abuse answer log?

      Admin can see track record of like, dislike, abuse answer activity from Marketing > Product Questions by Magediary > Activity Log
    • Can auto-approve the answer on submit by the customer?

      To auto-approve the answer, set the following configuration to Yes Stores > Configuration > Magediary > Product Questions > Answer > Auto Approve New Answer : Yes
    • Who get the email notifications and when?

      Admin gets email notification on Customer ask a question Submit the answer Report abuse answer Customer gets email notification on Submit the approved answer of asked question
    • Can I manage email notifications?

      Yes, it can be manage from the backend Question email notification can be manage from Stores > Configuration > Magediary > Product Questions > Question Email Notification Answer email notification can be manage from Stores > Configuration > Magediary ...
    • Is it possible that admin can only submit the answer?

      Yes, it can be possible by disabling answer form. To disable the answer form for the frontend, set the following configuration to No Stores > Configuration > Magediary > Product Questions > Answer > Show an Answer Form : No