Find People - search for withdrawn participants (Encounter sessions only)
Now you can reach out to those who have withdrawn or did not complete a session by creating a specific search (query) for them! You can follow up with them via phone, text, or email and let them know of upcoming experiences or events to keep them from "falling through the cracks."
1. Login to the Mission Suite and click on the Inform Statistics icon.
2a. From the left navigation pane, select Find People.
2b. Choose one of the default searches or create a new search as shown below. The new search is named Withdrawn participants.
2c. Click the Encounter Experiences box to open the drop-down menu, and select Encounter Withdrawn/Did Not Complete.
2d. This and any other search criteria you select will be displayed at right.
2e. To view your query findings, click See Results.
3a. From the results screen, select any or all contacts to:
3b. email
3c. text
3d. export list of names and contact information to an Excel file (xls).
4. Don't forget to save your search!
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