Mitech Support

What to do for a Spectrum Outage

Troubleshooting Your Spectrum Services After an Outage


Sometimes, after electrical power and Spectrum services are restored following an outage, it’s necessary to reset your Spectrum equipment as the final step in restoring services.

To Reset Your Spectrum Receiver (Cable Box)

Unplug your receiver for 60 seconds, then plug it back in.

To Reset Your Gateway or Standalone Modem

  1. Unplug the power cord from the gateway or modem and remove any batteries.
  2. Wait 30 seconds, and then reinsert any batteries and reconnect the power cable.
  3. Wait 2 minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking).
  4. Check your internet connection to make sure it’s working.

To Reset Your Modem and Your WiFi Router

  1. Unplug the power cord from the back of the modem and remove any batteries.
  2. Unplug the power cord from the WiFi router.
  3. Wait 30 seconds, and then reinsert any batteries and reconnect power to the modem.
  4. Allow at least 2 minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking).
  5. Reconnect the power to your WiFi router. Allow at least 2 minutes for your router to finish powering on.
  6. Check your internet connection to make sure it’s working.