Interested in 5G Internet?
When is 5G available and how much will it cost?
What is an Ethernet Cable?
What is an Ethernet Cable? An Ethernet cable carries the broadband signals between your modem, router, computer and other wired internet-capable devices. Cat 5e and Cat 6e (or higher) Ethernet cables are recommended for higher speeds. This designation is often stamped on the wire casing, along with other specifications. If you can't find a designation and your Ethernet cables are old, consider replacing them to ensure the cable is not hampering your Internet speed.
How to maximize your Wifi Performance
Your Internet and WiFi experience is defined by several factors, and there are several things you can do to get the best out of your service: Placing your modem and WiFi router Avoiding signal blockers 5 GHz only Channel width Identifying dead spots Rebooting your modem and router. Placing Your Modem and WiFi Router There are two primary choices and tradeoffs on where you and your technician set up your modem and WiFi router: If you use WiFi equally throughout the house, the modem and WiFi router
What to do for a Spectrum Outage
Troubleshooting Your Spectrum Services After an Outage Sometimes, after electrical power and Spectrum services are restored following an outage, it’s necessary to reset your Spectrum equipment as the final step in restoring services. To Reset Your Spectrum Receiver (Cable Box) Unplug your receiver for 60 seconds, then plug it back in. To Reset Your Gateway or Standalone Modem Unplug the power cord from the gateway or modem and remove any batteries. Wait 30 seconds, and then reinsert any batteries
Calling Mitech Support is for 4 main issues
Calling Mitech Support is for 4 main issues: 1. Outage of service (example: slow internet, phone service down, etc) 2. Billing Issue (I didn't receive my bill? My bill is incorrect?) 3. Installation Question (When is my install? or I need to reschedule my install?) 4. Commission Question (Where is my commission? My commission is wrong?) When submitting a trouble issue, identify which category your issue is in and go from there. This will help Mitech help you a lot quicker! #mitechsupport