Self service password reset

Self service password reset

TMS allows an Employee or Supervisor to reset their own password through the Web login screen.


Please note: TMS emails a password reset link to the address specified in your Employee Details. If the email address is incorrect, or no email address is specified, the self-service password reset will not work. It is vital that these records are kept up-to-date.



This process will not work for the Master user; the Master user account can be reset from the Maintain Users screen in WinTMS.


Enabling Self service password reset


The Self service password reset is disabled by default. If the Self service password reset is disabled, the reset link will not be active, and the description will tell you to contact your Supervisor.




To enable Self service password reset, open your System preferences from the drop-down toolbar.




Select Login.




Locate the Self service forgotten password section. Tick the Forgotten password feature enabled tickbox. Two further options are available:


  • Email link expiry (minutes): the amount of time (in minutes) that the forgotten password link remains active. This is 10 minutes by default.

  • Minimum time between attempts (minutes): the minimum amount of time after a reset password attempt before another attempt can be made. This is 30 minutes by default.


Select Submit to save your changes.





Resetting your password


To reset your password, select Help from the login screen.




Select the Forgotten password header.




Enter your ID (the name or number that you use to log into TMS) and your email address. Select your account type (Employee or Supervisor), then select Submit.




If the email address you enter matches the email address in your TMS profile, TMS will send a password reset email to the address.


Please note: if the email address you enter does not match the email address in your TMS profile, TMS will not send a password reset email. Additionally, after submitting a password reset request, TMS will not allow another reset request for a system-specified amount of time (default 30 minutes). The success message will still appear, to maintain system security.




The email contains a password reset link, which is valid for a system-specified amount of time (default 10 minutes). Select the link to proceed.




The Forgotten password screen opens.


Please note: if the reset link has expired, an error will appear and the password change fields will not appear. If this happens, begin the process again to receive a new link.




Enter a new password into the New password field, and confirm it in the Confirm password field. Select Password criteria to view your TMS password requirements. When you have entered your new password, select Submit.




Your password is changed, and you are returned to the Help screen with a success message. You can now select Close and log in using your new details.





    • Related Articles

    • Employee Self Service Password Reset

      In this video, learn about the Password reset feature for TMS8.
    • How to Reset Employee Password in WEBTMS ??

      Open WEBTMS  as a Supervisor, and expand the Mitrefinch Menu to see ALL the options and picked Employee Password    Entered the new password twice and unlocked the account. Then pressed Submit
    • Employee password

      Overview Your TMS password and user name provide access to the system. As with all passwords you are advised to keep your TMS password secret and change it periodically. If the Employee password feature has been enabled for you by a Supervisor, the ...
    • Password Expiry for Employees

      Password expiry was a feature only available for Supervisors in TMS 8. As of version 8.34.0.0, this functionality has been expanded to include Employees as well. This functionality works in largely the same way, where the Employee will be informed ...
    • Reset passwords

      The TMS password and user name provide access to the system. As with all passwords, it is recommended that they are changed periodically for security purposes. Employee passwords can be Reset on an individual basis (see Employee password for more ...