TMS website extended logging

TMS website extended logging

The TMS website offers some extended logging to help debug stubborn errors. This article details how to enable the logging and where to find the resulting log files.

Enabling logging

The TMS website extended logging can be enabled by editing the web.config file and uncommenting a few lines.
  1. Locate the TMS website root folder. By default, this is C:\inetpub\wwwroot\TMS
  2. Open the web.config file in Notepad. Depending on your level of access, you may need to open Notepad as administrator. Note that there is a folder called WebConfig with a web.config file inside it, this is not the correct file.
  3. Navigate to the end of the file
  4. There are 2 sections that are of interest - full logging and specific feature logging.
  5. Once you have made the required changes, the TMS website will automatically reset and begin logging. Other than the website taking roughly 10 - 20 seconds to load the next page, this will be transparent to end users.

Enabling full logging

  1. Remove the highlighted lines

Enabling specific feature logging

  1. Choose which feature you would like to enable logging for
  2. Uncomment the relevant section by adding a "-->" immediately before it and a "<!--" immediately after it
  3. For example, to enable Scheduled Message debugging, uncomment the tMessagingService and tMessageSchedule loggers


The log files

The TMS website will write logs to the tms.log file located in the web root folder (usually C:\inetpub\wwwroot\TMS\). Once this file becomes full, it will be renamed tms.log.1 and a new tms.log file created. Once you have 10 log files, the oldest file will be discarded to make room for further logs.


Additional information

Depending on how many users your TMS website has, the log files could fill up very quickly. Several background processes (notably Scheduled Messages) will also quickly fill the log files.

The IIS Windows user must have Write access to the TMS website root folder. If it does not have write access, no log files will be produced.

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