How can I use the Moitele Dashboard?

How can I use the Moitele Dashboard?

This article will summarize the Dashboard Basics.

  1. The Dashboard has five graph charts that depicts information in real time.
  2. Each graph has an option to EXPORT in PDF. CSV and IMG formats.
  3. Please give the graphs a moment to load after adjusting the filters.

Types of Graphs 

COUNTRY WISE CALLS CONSUMPTION
  • The world graph indicates the dialed destinations with a color gradients.
  • Blue color indicates undialed destination and red collar indicates the most dialed destination with other colors indicating the extent of dealing.

CALLS CONSUMPTION GRAPH
  • This graph contains details of dollars $ consumed on the respective months.
  • Up and Down fluctuations indicate the maximum and minimum consumption. 

CALL STATUS
  • Each color indicates a specific status: Answered, Unanswered, Busy, Failed
  • You can always adjust the filters to get results you are looking for in specific. 

AGENT WISE ANSWERED CALLS
  • This graph gets deeper into the specifics of calls made in terms of Agent Performances. 
  • This graph offers a clear insight on your agents in the similar color codes as the previous graph. 

SOURCE WISE ANSWERED CALLS
  • This graph will show you data based on the source of calls made. 
  • You will be able to see which source has been making the most calls in your business.
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