Does Moitele offer call recording service?
Yes, Moitele offers call recording service upon request. We do not charge the call recording service as on the date of writing this article. For an updated info, please contact our team over live chat or a ticket.
Call recording is an optional service. It is activated only upon request over email or a support ticket. Moitele stores the call records only for 90 days. Any data storage requirement beyond 90 days is chargeable.
For an updated information, please contact our team.
How can I record calls using Moitele softphone?
Call recording has been made easy for users. You only need to follow a few steps. Login to your user account at app.moitele.com. Access the softphone by clicking 'APPS' in the top panel. If you have difficulty finding it, read this article. If you ...
Does Moitele offer softphones?
Yes, Moitele offers softphones that are super easy to install and easy to use. We offer the following versions of the soft phone - Windows desktop app Mac desktop app Browser app (No installation required) Web app (Integrate with your own ...
How can I download call recordings?
Follow these quick and easy steps to generate downloads for call recordings. Go to 'Calls' page and filter the data you wish to download. You can filter the data by Number, Date, Call status, Call type, Caller ID, Display name and Agent name. In the ...
How can I use Webhook URL in Moitele softphone?
Webhook URL is an integration we offer that allows users to log data from the softphone into their database. Users can pass information from their Moitele account using webhook url. Basically, this integration allows you to record live actions into ...
Where to find the call status codes?
Our 'Calls' section gives comprehensive information about call history. This section provides you details of successful calls as well as failed calls. Along with call history, we also give call status (Answered/Busy/Failed/NoAnswer), we also provide ...