Can we receive incoming calls on our business phone numbers?
Yes, all phone number purchased from us are eligible for receiving the incoming calls. By default incoming is not activated. You may raise a ticket to allow incoming calls and also the account/phone number to which the incoming calls have to be forwarded.
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How do I use the Calls module to monitor my agent's calling activity?
You can Filter using Numbers, Time Stamp, Agent, Status and Call Type. This is an excellent tool to measure performance. the ‘Numbers’ filter helps you filter the data based on dialed numbers. ‘Call Status’ filters will generate results on these ...
How to assign phone numbers to a user in a PBX
Admin can assign phone numbers to users from the list of spare numbers. Follow the steps below - Login as admin Go to Users Click the phone number column for the user of choice You will see a clickable text 'Add from Spare numbers'. Click it Upon ...
KYC requirement for Australian Phone numbers
Australian DIDs (phone numbers) have a KYC requirement. Purchase and activation of the phone numbers will be manually processed after the KYC documents are submitted and subjected to approval. The requirements are same for landline, mobile and ...
KYC Documentation for Singapore Phone Numbers
Singapore DIDs (phone numbers) have a KYC requirement. Purchase and activation of the phone numbers will be manually processed after the KYC documents are submitted and subjected to approval. The requirements are same for landline, mobile and ...
Can we display our existing business phone number as caller ID?
Yes, you can use your business phone number as caller ID as long as you can prove the ownership of the phone number. We also recommend to check if the number is active at the time of making the outbound calls.