Where can I find the call recordings?

Where can I find the call recordings?

Call recordings are available in our 'Calls' module. Recordings is an optional service activated upon request. Follow the steps below to access the recordings - 
  1. Click the 'Calls' module in the menu
  2. Select the call filters as per your requirement and click 'Apply'
  3. All the calls qualifying the filter criterion will be shown as a list below
  4. The calls list has a column 'Recording' with a media player icon
  5. Press the icon to hear the recording. See the image below -



    • Related Articles

    • How can I download call recordings?

      Follow these quick and easy steps to generate downloads for call recordings. Go to 'Calls' page and filter the data you wish to download. You can filter the data by Number, Date, Call status, Call type, Caller ID, Display name and Agent name. In the ...
    • Where to find the call status codes in the calls page ?

      Our 'Calls' section gives comprehensive information about call history. This section provides you details of successful calls as well as failed calls. Along with call history, we also give call status (Answered/Busy/Failed/NoAnswer), we also provide ...
    • What are the basics of Calls page?

      The Calls tab has been built with the intention of giving you a simple yet easy way to monitor your call activities. We offer you multiple filters so you can find the data you are looking for easily. 1. Log-in to your account at app.moitele.com. 2. ...
    • How can I record calls using Moitele softphone?

      Call recording has been made easy for users. You only need to follow a few steps. Login to your user account at app.moitele.com. Access the softphone by clicking 'APPS' in the top panel. If you have difficulty finding it, read this article. If you ...
    • Where can I find the call rates?

      You can find the call rates in the user portal. Follow these simple steps. 1. Login to the admin account in the user portal. 2. Go to the billing module. 3. Select the call rates to see the rate for every country.