Circulation - Marking Items Missing
About
This article covers how to mark items missing using the Mark Item Missing wizard.
Properties
Basics
Properties are workstation specific. To adjust properties:
1.
Close the wizard that you want to adjust if it's already open.
2.
Right-click on the wizard name and select
Properties...
3. At the top of the window where it says
Display property page, select
Never.
If you select Wizard Startup, the properties window will open every time you open the wizard, and any changes you make to the properties will only last for the duration of the session.
4. If you have questions about settings, consult the
Knowledge Base or press
F1 (WorkFlows Help).
5. When you're finished making changes, click
OK.
6. When you close WorkFlows, select
Yes when prompted to save changes.
Behavior Tab
Card #: this is where you designate your library's specific MISSING user, e.g. CPL-MISSING. Click the diamond-shaped
gadget to search for your user by card # or user name. If you're not sure if you have the right user,
open a ticket.
At end of wizard:
- Show checked buttons: selecting this will allow you to choose which buttons appear at the bottom of the wizard - Mark Another Item Missing and / or Close. By default they're both selected.
- Perform selected action: selecting this will allow you to choose what will automatically happen after you mark an item missing - Mark Another Item Missing or Close.
Helpers Tab
Item Search: checking this will add the
Item Search helper to the wizard. Click the
Item Search button to configure your default search type (e.g. browse), search index (e.g. title), and search library (e.g. CPL).
Start with search helper: checking this means the
Item Search helper will automatically open with you open the wizard.
Missing vs Lost
An item is considered
missing if you can't find it when it's supposed to be
on the shelf. An item is considered
lost if it's been checked out and the user can't find it. Lost items charge users a replacement fee.
Marking Items Missing
The
Mark Items Missing wizard checks an item out to your library-specific MISSING system user. The item becomes
shadowed in the system so patrons won't be able to discover it when searching the online catalog. To mark an item missing:
1. Open the
Mark Item Missing wizard (Circulation module > Items toolbar > Mark Item Missing).
2. Pull up the missing item record.
- If you know the item ID you can enter it.
- You can look the item up using the Item Search helper (screenshot).
3. Click
Mark Item Missing (after
highlighting the item in question, if using the helper).
4. If you used the
Item Search helper, you'll see the item ID field has now been filled.
5.
Click Mark Item Missing again (if using the helper).
6. Depending on your settings (see
Properties above) you'll be able to mark another item missing or the wizard will close. If you chose to start with the search helper, it will reopen.
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