Refund/Return Instructions - Opened Product

Refund/Return Instructions - Opened Product

60-DAY MONEY BACK GUARANTEE: A sixty (60) day money back guarantee is offered on most* of CTFO’s products and product packages on the purchase price paid, plus shipping and handling fees.

* Please note that we are NOT able to process refunds for any of our sample mailers or our product brochures.

This 60-day empty bottle money back offer is good one time per applicable product, per order, per Associate/Customer

Please mail the item(s) to:

CTFO, INC.

1325 Airmotive Way

Suite 175-L
Reno, NV 89502


•             Include your member ID #

•             The order/invoice #



NOTE: When CTFO receives a package, it can take up to 30 days to process a refund request. After we have electronically released the funds, a credit should appear on the card the order was charged to within the next 5-7 business days, depending on the policies and procedures the financial institution follows. If the electronic refund is denied, CTFO will attempt to contact the Customer/Associate three (3) times, once weekly, by phone or email to confirm the disbursement of a check refund. After three (3) attempts, the Associate/Customer assumes responsibility to call/email back CTFO to request the refund check.


PRODUCT EXCHANGES: CTFO does not offer product exchanges currently. A Customer/Associate may request a refund for the original item purchased by following the refund instructions and use those funds they receive back to make a new purchase at the discretion and willfulness of the individual Customer/Associate.

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