Refund/Return Instructions

            60-DAY MONEY BACK GUARANTEE: A sixty (60) day money back guarantee is offered on each of CTFO’s products and product packages on the purchase price paid, less any shipping and handling fees.

            This 60-day empty bottle money back offer is good one time per product, per order, per Associate/Customer

            Please mail the item(s) to:

            CTFO, INC.

            1300 Oliver Rd Ste 200

            Fairfield, CA 94534

            •             Include your member ID #

            •             The order/invoice #

            NOTE: When CTFO receives a package, it can take up to 30 days to process a refund request. After we have electronically released the funds, a credit should appear on the card the order was charged to within the next 5-7 business days, depending on the policies and procedures the financial institution follows. If the electronic refund is denied, CTFO will attempt to contact the Customer/Associate three (3) times, once weekly, by phone or email to confirm the disbursement of a check refund. After three (3) attempts, the Associate/Customer assumes responsibility to call/email back CTFO to request the refund check.

            PRODUCT EXCHANGES: CTFO does not offer product exchanges currently. A Customer/Associate may request a refund for the original item purchased by following the refund instructions and use those funds they receive back to make a new purchase at the discretion and willfulness of the individual Customer/Associate.
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            Updated: 17 Dec 2018 09:35 AM
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