Knowledge Base
Getting Started
Module overviews, software trailers, the NEXGEN keyword glossary, and user manual downloads.Web App
Help articles on the web browser version of NEXGEN. Articles are separated between module specific resources and general resources.Configurations and Advanced Features
Help articles for Power Users, System Administrators, and any users involved in adjusting NEXGEN settings.iPad
Help articles for iPad users.iPhone
Help articles for iPhone users.Android Phone
Help articles for Android phone users.Android Tablet
Help articles for Android Tablet users.Frequently Asked Questions (FAQ)
Find answers to our most common questions.Software Releases
Information on past and current software releases.Quick Tips
Quick tips on some of our favorite NEXGEN features.NEXGEN 311
Information on our 311 portal.Contractor Portal
Articles on accessing the contractor portal.Help Center
For NEXGEN system administrators that need additional support on how to manage their NEXGEN support tickets, how to navigate the knowledge base, and how to engage with our community.Webinars
Recordings of our webinars and past trainings.
Recent Articles
Edit Label Captions - 311 Portal
You can edit text displayed on the 311 Portal to suit your organization's needs. This includes displayu text for fields as well as text that appear =s when a user attempts to bypass a required field. For instructions, see below. Navigate to the 311 ...Quick Tip - Wildcard Search
Quick Tip - Wildcard SearchDependent Schedules - PM
NEXGEN allows users to make schedules on a PM parent record to be dependent on each other. When schedules are dependent on each other, one will adjust when the other fires a PM WO. For example, if there are two dependent schedules on a fleet ...NEXGEN Contractor Portal: Connecting You With Your Contractors - 02.27.24
Webinar Recording Webinar Summary During this webinar, we went over the NEXGEN Contractor Portal: what it is and how it can be used. See below for an outline of the webinar along with the attached slide deck. What is the Contractor Portal? (10:47) A ...Latest Release iPhone - Version 1.6.0
February 2024 iPhone Release Notes (Version 2.6.9) Please review the list below for our February 2024 release notes. All items in this release are tagged with their corresponding support ticket number. Descriptions below provide a basic summary of ...