How to Turn On/Off Digital Dispatching
If a company cannot accept motor club digital dispatching calls 24/7, users will need to be able to turn off digital dispatching. Motor clubs will continue to send dispatches as long as the digital dispatching is logged on. To log in or out of digital dispatching: users with a manager or dispatcher role will click on the toggle that appears on the Dispatch Dashboard. To ensure that no dispatches are missed or expire, make sure to log out of the digital integrations if there is no one available to accept them. If it is successfully logged out, the toggle will appear grey and will say “Not Accepting Calls”.
How to Accept Digital Dispatches
In order to accept digital dispatches, the Dispatch Dashboard will need to be open; this should be done in a separate tab in your browser. When a digital dispatch comes in, and the Dispatch Dashboard is open, users will be alerted by an audible “ding”. The audible alert with only go off as long as the Dispatch Dashboard is open. It is imperative to have the Dispatch Dashboard page open in a separate tab at all times in order to hear when a digital dispatch comes in. Once the dispatch comes in, the user will have 90 seconds to accept, refuse, or acknowledge the call before it expires. There is also an option to request a phone call from the motor club by selecting the call option.
To accept the dispatched call, go to the Dispatch Dashboard page, and the call will appear flashing in dark crimson color. Click accept. After the call is accepted, a new page will appear where the user will be prompted to enter an ETA. After the ETA is entered, the call will be processed and if the motor club accepts the ETA, the call will be able to be dispatched to drivers. At that point, you can return to your other tabs and dispatch the call through the dispatch dashboard if desired.