Dispatching to a Driver
Dispatching to a Driver
On the Dispatch Dashboard there are two ways to assign calls to drivers. The first way is to drag and drop the tow onto the name of the driver to which you want to send the request. The second way to dispatch a call is to click on the Dispatch button on the tow card (see image). After clicking on Dispatch a small window will pop up. This screen will display all locations of drivers who are logged on to the app and locations of the jobs on a map, a list of all drivers, and drivers’ ETAs. The dispatcher will select the driver to send the job to and then press Dispatch Now. Once either one of these steps are completed the job will be dispatched to the assigned driver.
Un-Dispatch a Call
If a job needs to be reassigned, the user will click on the driver’s name who currently has the job in the Primary section. This will expand the driver’s section and give more details about the jobs the driver is assigned. Find the job that needs to be reassigned and click on it. This will expand the job further. Click on Un-Dispatch. The job will go back to the Unassigned column and will now be able to be dispatched out to another user. Note: This should not be done after the driver has advanced the ticket to At Scene.
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