Lien Processing & ADD123
Omadi Resources
For any vehicle that is impounded in Omadi, lien information can be recorded in the Lien Tab of the ticket. In the Lien tab, users can enter vehicle owner, lien holder, insurance, and lien letter sent date information. Lien holder and vehicle owner information that is entered in this area will auto-populate in the default lien letters.
In the View screen, lien letters can be found on the lower-right side of the ticket, in the Available Templates section. Omadi users can use the lien letter in the system as their official lien letter. Omadi also provides alerts that can notify certain users if a vehicle has been impounded for a certain number of days and to send out the appropriate letters.
Note: Please contact support at support@omadi.com to request any changes to lien letter verbage or to update/add any alerts that were set up during training.
ADD123 Request Vehicle Record
Before a company can run a motor vehicle request through ADD123, they will need to have an active account with ADD123. If they do not, they can visit https://secure.add123.com/apps/signup/#/?promoCode=OMADI. Omadi’s users must enter the affiliate code OMADI at the time they set up their ADD account.
After an Omadi agent turns on the ADD123 for a Domain, a manager will need to authenticate their account in Omadi. It is important to note that the site only allows one ADD123 account to be used, so make sure the account you are using in Omadi is the account you keep a balance on.
In Omadi, the manager will need to click on their username in the top right-hand corner and then click on “ADD123 Connect”. From there the manager will log in to ADD123 with their credentials. This will create a token and the user will be automatically returned to the Omadi site and the account will be connected.
Now that ADD123 is set up, the users that were granted permissions can request DMV records. These users will now see a “Retrieve Vehicle Record” button on their tow tickets. This button will be located below the form actions and DPO actions on the right-hand column of the tow ticket.
Clicking on the “Retrieve Vehicle Record” button will open the Request Vehicle Record pop-up (see image). On this Request Vehicle Record form you will find a reference number. This field is automatically populated with the node number, but can be edited; it’s just a way to reference the ticket if you’re looking at ADD and want to know which Omadi ticket the request was attached to. The second field contains the VIN, which will automatically pull from the tow ticket. The user will then need to select the Motor Vehicle Record button and select the state in which the vehicle was registered from the dropdown menu. Finally, the user needs to agree to the terms and conditions and click the Accept button. (There is a transactional fee associated with retrieving vehicle records. This fee is charged by ADD123, and the price is negotiated between the tow company and ADD123.) Charges will not be viewable from the Omadi side of the integration, but rather on your ADD123 account.
After a vehicle record has been requested, the user can find the motor vehicle information on the DMV tab of the tow ticket (see image below). A record of all requests for this tow ticket can be found here. These requests will be listed by date, include a type, the vehicle VIN, status, and a PDF. The PDF can also be viewed directly in Omadi by clicking on the arrow icon on the far left side of the row. The status will be updated to “Pending” to indicate we have sent the request and should have the result in about five minutes. Refreshing the browser window may be required to see an updated status.
The type listed on this report will tell us the method by which the vehicle information was requested. In the example below we’ll see GAVIN and FLVIN. We know by looking at the VINs that these records were requested from Georgia and Florida. In the first two examples, the status is Not Found because the vehicle was not registered in Georgia, so the first one wasn’t able to return any records; in the second one the VIN was entered incorrectly. Clicking on the PDF icon on the far right side of the row will download the PDF report to your computer.
ADD123 DPO Packets
Before a company can use DPO (Direct Post Office) to deliver lien letters, they will need to have an active account with ADD123. If they do not, they can visit https://secure.add123.com/secure/signup.asp. Omadi’s users must enter the affiliate code OMADI at the time they set up their ADD account.
After an Omadi agent turns on the ADD123 for a Domain, a manager will need to authenticate their account in Omadi. It is important to note that the site only allows one ADD123 account to be used, so make sure the account you are using in Omadi is the account you keep a balance on.
In Omadi, the manager will need to click on their username in the top right-hand corner and then click on “ADD123 Connect”. From there the manager will log in to ADD123 with their credentials. This will create a token and the user will be automatically returned to the Omadi site and the account will be connected.
After the module has been activated by an Omadi Agent, the manager will need to configure the DPO Packets. Go to Setup > Integrations > DPO. On this page a manager can create new DPO packets or edit any existing DPO packets. When creating a new DPO packet, you will give it a name and then choose a delivery type. You have two options for delivery type: Certified Mail with Delivery Receipt and First Class with Certificate of Mailing. The manager will also need to specify the lien letters that need to be associated with the DPO packet. You will need to specify the form, send date, letter type, recipient name, mailing address, and the template that will be sent.
Now that the DPO packets are set up, the users that were granted permissions can choose to send the associated DPO packets for their tow tickets. These users will now see a Direct Post Office menu on their tow tickets. This menu will be located below the form actions on the right-hand column of the tow ticket.
Clicking the Send button will open a confirmation module where the user will confirm the From information and the recipient information. Included in the recipient information is the ADD123 reference number. This is auto-populated with the node ID, but can be edited. The recipient name and address will auto-populate from the tow ticket. The user must make sure that every recipient that needs to receive the DPO packet has a check mark on the far left side next to the letter type field. When they are finished reviewing the information, they can click the Send button at the bottom of the module.
At this point, the customer will be billed by ADD to send these letters. The price varies based on their contracts and on how many letters are being generated and sent. Charges will not be viewable from the Omadi side of the integration, but rather on your ADD123 account.
After the user has clicked the Send button, Omadi generates the letters and sends the packet to ADD to send them out. The user will see in the tow ticket a tab called Direct Post Office. All requests to send DPO packets will be listed here. It will show the date and time of when the packet was created, the VIN of the vehicle, the status, and a PDF. The status will initially show as “Pending” until the letters have been delivered, at which point it will change to “Complete”. If the letter is unable to be delivered, the status will show as “Incomplete”. Clicking on the PDF icon will download a zipped file that will contain a copy of the letters sent, the certified mail firmbook that confirms it was delivered if sent by certified mail, and the receipt from ADD for the charges to send the letter. If the packet was set up to be sent via First Class, they will not receive the confirmation of delivery, but a certificate of mailing.
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