Job Types
MISC Invoice
The MISC Invoice can be used for any non tow-related jobs or service that would require an invoice. Some examples of using the MISC Invoice include: creating tickets for relocations, snow removal, mechanic services, or any additional service that ...
Transport
The Transport form is set up for equipment transport. (This form should not be used to track vehicle transport.) When creating transport jobs, the Ready for Dispatch automatically defaults to Not Ready. If the transport job needs to be dispatched ...
Copart/IAA
The Copart/IAA job type is set up to record Copart/IAA transactions. Users can record that a vehicle was moved, what zone the vehicle was in, as well as record payment from Copart/IAA. Users can set pricing by zone by editing the Zone price items ...
Client Portal
Client Portal If the Client Portal has been purchased with an Omadi package, the user will be able to give client logins to property managers that allow them to manage and request tows of vehicles on their properties. To create a client login for a ...
Tags (PPI)
Tagging Process (Tags are also referred to as warning stickers.) In addition to towing PPI jobs, Omadi also supports tagging vehicles for violations. To create a new tag on mobile, from the home screen of the app the user will tap on the three ...
Drop Fee
For private property tows, users can update tickets to be drop fees. To change a PPI job to a drop fee, make sure you have saved the ticket At Scene. From the Jobs tab (headset icon), click on the job again to bring up a list of options. From there, ...
Boot
The Boot job type is very similar to PPI jobs. To create a new Boot ticket on mobile, from the home screen of the app the user will tap on the three horizontal lines in the top left-hand corner. From there, the user will tap the plus sign next to the ...
PPI
PPI Dispatch If a private property tow is called in and requested, users can create a PPI dispatch and send it to the designated driver. In the property dispatch form, the property is required. The property field references all properties that are ...
Police Department (PD) & ReTow
PD The PD job type is set up specifically for police calls. This includes an area to enter the police department that requested the tow, police dispatcher ID #, PD case number, and an option to place the call on a police hold. If a vehicle has a hold ...
Club Tow, Motor Clubs, and Service
Club Tow All motor club calls that are not accepted through digital dispatching will need to be entered manually in the Club Tow job type. Customer contact information and coverage details fields are available in this job type. Club Tows reference ...
Account/COD
The Account/COD job type is used for all contracted tows that will be billed out to a customer as well as cash customer requested tows. Think of it as a general tow ticket. The field Bill To will always be required. In that field enter the name of ...
Popular Articles
Client Portal: Guide for Property Managers
Overview Property managers can view information about tows associated with their property, including being able to view pictures. Besides looking at tickets, there are several features in the Client Portal, including violation lookup, ...
Dispatch Dashboard
There are two dispatching views in Omadi: Dispatch Dashboard and Dispatch Live Status. The default view is the Dispatch Dashboard. The Dispatch Live Status is mostly used to accept digital dispatches. At the top of both pages users can create new ...
Lien Processing & ADD123
Omadi Resources For any vehicle that is impounded in Omadi, lien information can be recorded in the Lien Tab of the ticket. In the Lien tab, users can enter vehicle owner, lien holder, insurance, and lien letter sent date information. Lien holder and ...
Violations List Empty
When creating Violation Rules for a property, the Description box should not have any special characters. Go to the black navigation bar > Customers > Property > List > (edit selected Property) > Violation Rules region (bottom right) > Description ...
Logging In
Before navigating Omadi’s system, users need to log in. Each company is given their own Omadi Domain (website). Users will need to log in at their specific company domain. If users go to omadi.com they will NOT be able to log in. If a user is not ...