Ticket Organization

Ticket Organization


All tickets have the same basic layout. Tabs at the top of the ticket organize the ticket into defined sections. For the majority of job types the following tabs will be displayed: Dispatch, job type (i.e. PD, Account/COD, etc.), Payment, Release, Lien, Sale, Comments, and Email Log.

Note: The Email Log tab will not appear until an email has been sent for that ticket.

Tabs are further organized by regions. Each region starts with a blue region label and will have fields in which information can be entered. Sometimes regions will show as “collapsed”. To uncollapse a region to either enter new information or to review previously entered information, click on the blue region label.


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