Why isn't OnCue working on some devices?
OnCue is a wireless technology that has always relied on Apple's technology in iOS that provides peer-to-peer transfer of information. When these technologies first debuted, they were limited to Bluetooth data transfers and was highly reliable, albeit slow. With each release of iOS, new features and support for high-speed data transfers over WiFI networks has made this solution and interoperability with multiple devices difficult in certain circumstances. Starting in iOS 12,
OnCue will only operate on WiFi. For best performance, ensue that both Bluetooth and WiFi are enabled on your device. You do not need to be connected to a WiFi network for
OnCue to function.
It is recommended that if you are using
OnCue that you use devices running the same version of iOS/iPadOS if possible due to changes that Apple makes in each major release. Keep in mind that some older iPads such as iPad 1 and 2 share an antenna between Bluetooth and WiFi radios which can interrupt the wireless signals causing poor performance. The peer-to-peer technology by Apple on which OnCue is based is also limited to about 5-6 devices.
Because of these limitations, we've set out to create our own, robust wireless sharing solution a few years ago. We call it
OnSong Connect and it powers a number of newer features if OnSong like the
Console and
Chromecast lyrics projection. It's cross-platform too and can support scores of connected devices.
We recommend switching to
OnSong Connect. It's more powerful, well-supported and robust. It's super resilient to networking issues and fast. Since it does require WiFi, you will need to connect all of your devices to the same WiFi network. We recommend purchasing a portable network router to connect to in order to ensure best performance at various venues.