How do I get a refund?

How do I get a refund?

We are sorry to hear you are not completely satisfied. Please let us know if we can help you make the best use of your purchase.  But we understand if you need a refund.

Just like manufacturers cannot issue refunds for products purchased in a store, developers do not have the ability to provide refunds. This is because purchases made on the App Store are made directly by Apple. OnSong and other app developers have no access to your Apple ID, purchase history or billing information. To acquire a refund, please follow these refund directions from Apple.

Please keep in mind that receiving a refund from Apple for an app from Apple will prevent you from receiving updates and may cause disruptions to apps that were refunded.  If you've received a refund for an add-on, you will be able to continue to use the feature in OnSong on the device where it was purchased. However, if you install OnSong on another device you will no longer have access to the add-on since refunded add-ons cannot be restored to the new device.

    • Related Articles

    • Is there a trial version of OnSong available?

       No, at this point in time there isn't a trial version of OnSong available. If you purchase OnSong and decide it's not what you are looking for you can contact Apple for a refund. Developers are not able to provide refunds because purchases on the ...

    • OnSong wants to charge me for an update?

      All updates to OnSong are free so unless there is an issue with your Apple ID, you will not be charged.  If you are running a version of OnSong older than OnSong 1.92 from 2011, you may need to purchase OnSong again as the app was relaunched in 2012. ...

    • How can I get quick responses from OnSong Support?

      Usually, we recommend using the Fast Track option within OnSong if you need support and assistance fast. It costs $1.99, and you can Fast Track a support ticket by being in OnSong > tap Utilities gear in menubar > Communicate > Get Support > Fast ...

    • How do I get started with OnSong and where can I learn the basics?

      Here are a few resources to help get you started with OnSong: 1. Here is a link to our Beginner's Guide on our website: http://onsongapp.com/docs/guide/ 2. Here is a link to our Getting Started video: http://onsongapp.com/videos/overview 3. If you ...

    • How can my team members get a custom version of the songs I am sharing to suit their needs?

      Thank you for using OnSong! Each person can set their personal settings so that when OnCue or Connect is being utilized, they will get the version of the song they require. They would do the following: Open OnSong--> Share Menu--> Connect-->Select ...