Your OV Dashboard gives you access to the tools you need to manage your business communications and engagement effectively. See how your business is doing with advanced reporting tools, manage conversations and metrics, create marketing campaigns that help you stay in touch with customers – all in one place. Data reporting time ranges are adjustable on the dashboard, including:

            Chat Conversion Sources

            See where every chat is coming from. For more information, see Grow Your Loop

            1. OV App
            2. Web
            3. Social
            4. Digital Call Reception (IVR)
            5. Email
            6. My App

            Chat Support Statistics

            Understand your chat efficiency

            1. Messages per Conversation (Average)
            2. Customer Satisfaction
            3. Length of Conversation (Minutes)

            Engagement Statistics

            View offer performance and redemption

            1. Active Offers
            2. Active Campaigns
            3. Offer Claim Rate (Percentage)

            Updated: 09 Apr 2019 12:31 AM
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