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Firmware on the headset is updated through the OV Loop Application for either Android or iOS. The application version will change if a new update is available.
As of this article the latest Android is version 188.8.131.52 and the latest iOS is 2.1.0 which has Firmware version 12_1.
If you receive a notification of an update via the OV Loop application you will see the "Update" at the bottom of the app main screen.
If you do not see this "Update" you can check by going into the OV Loop Application:
Tap the 3 horizontal bars at the top left of the screen
Open Device Management
Under About, look for Firmware
If the Firmware is 12_1 then you have the latest at this time, if you have anything prior to that you can update from this screen.
You must have the headset paired to the phone
You must have the latest OV Loop Application
You must have the headset plugged into a power source
The phone should be charged or on a charger
You WILL NOT be able to use the phone or headset during the update, please allow 1.5 to 2 hours for the update to occur
Select one of 2 methods:
Select update at the bottom of the main screen
Go to Settings -> Manage Devices -> Check for updates
Once the update has launched you will see a message "Updating Device"
As the headset is being updated there will be a progress bar that will show how far along the update has progressed.
Once Completed the headset will reboot.
In some cases you may need to stop the application, turn off the headset, and restart both
If the headset does not show the new Firmware after the update is complete
Unpair the headset from the phone and repair the headset to the phone
Repair the headset to the application
Updated: 18 Oct 2019 02:43 AM
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