General approach to issues and reporting

General approach to issues and reporting

In case you have encountered an unexpected behaviour it is recommended you enable the logs that captures errors. You can do it from the preferences by clicking “Pear” button that can be found on top left of the window. Once there, please enable the ones that says enable IQ Feed/ Yahoo logging etc.


If possible try re-creating the scenario of the issue. This will help capture the logs in their respective files. You can find these files at the location Documents/PairTradeFinder folder. We would request you to send us an email at support@pairtradefinder.com with all the files that are ending with .log(eg. errorLog.log) This will help us to debug and look into the reason as to why the issue happened.
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