Damaged Order

Damaged Order

If for some reason your product was damaged in transit, please do the following:

Take an inventory of the order to make sure nothing is missing ( and / or) see what exactly has been damaged

Take a picture of the broken Item - the box - and the packing slip that shows all the information about the order

Click here to submit a ticket and fill in the required fields and attach the pictures mentioned above and we will reach out to you ASAP to resolve the issue. 

We have UPS Cargo Insurance on all of our orders, so if something is damaged we have the ability to expedite your product back out at no added cost to you 

    • Related Articles

    • Order Acknowledge Process

      We do our best to keep all the customers informed so here is what you need to know and some tricks to make sure the order was placed correctly.  Once you submit your order the next page will be a order confirmation page and you will receive a order ...

    • Canceling a Order

      In the event that a order needs to be canceled, please let us know ASAP and if its been processed we will need the payment information that was used for the order and we will refund that back to you minus the 3% processing fee we incur. 

    • When Will Your Order Ship?

      Now that you know the product is in stock with no backorders possible which not many companies can advertise and you have completed your order and received the confirmation email stating we have received your order, when will we do our part and ship ...

    • How to Order a Factory Direct Special Order Helmet

      How to order a Factory Direct Special Order Helmet: The helmets listed in the special order section of our website are non included in our physical on hand inventory but can be ordered and shipped directly from the Bell warehouse located in Florida. ...

    • Can I Add Something to My Order After Its Placed

      In most cases yes, if its an order placed after hours you can place another order with the option during checkout - add to previous order and put the previous order number in the comment section.  If its during normal business hours I would suggest ...