Primo VE: Adding Springshare's LibChat to Primo

Primo VE: Adding Springshare's LibChat to Primo

Can I add my Springshare LibChat widget to Primo VE?
NOTE: The Springshare LibChat widget is part of the commercial Springshare suite of products. You will need to have a subscription or trial access to set up for your library.

If campuses would like to add their Springshare LibChat widget to Primo VE, they should review the documentation in the Ex Libris Developer Network. That will walk you through the part of creating the Widget Hash Identifier for a Slideout in Springshare's system (the Embed Hash Identifier  will not work in this situation). You will need that information to modify the code below to be added to your custom.js file.

Add this code to the custom.js file.  
/************************************* BEGIN libchat widget *************************************/
// Adds the chat slide out
(function() {
  var lc = document.createElement('script');
  lc.type = 'text/javascript';
  lc.src = 'https://v2.libanswers.com/load_chat.php?hash=<Hash_String_Goes_Here>';
  var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);
})();
/************************************* END libchat widget *************************************/
Replace the <Hash_String_Goes_Here> with the code generated for you by Springshare.
Save the Javascript file in the folder structure and zip it using 7zip.
Then upload it to your view and deploy that view from the Customization Manager.

As always, if you need assistance, please contact PALS staff via the PALS Support Center.

    • Related Articles

    • Primo VE: Adding a message banner

      Can I create a message banner to display at the top of each of my Primo VE pages? If campuses would like to add an optional banner, they just need to add this additional code to the custom.css file.      /* LOCAL BANNER */ body::before {     content: ...
    • Primo VE: Changing GETIT OTHER label

      I've had success changing labels in Primo, but there is one I can't seem to find.   On the items details page under the How to get it section, there is a heading called GETIT OTHER. Below the heading are the other libraries which have the item. I ...
    • Primo VE: Usage Statistics

      Is there a way to get statistical usage from our Primo online public access catalog, Library Search? Yes there is, via the Primo Analytics options in Alma: In Alma, from the top dropdown choose Analytics Design Analytics (Primo) Left hand set of ...
    • Broken Link Reporting in Primo VE

      Introduced by PALS in June 2020, PALS Tech Staff (mainly Simon Mai) adapted code shared on the Ex Libris Tech Blog allowing library patrons and staff to report problems linking out to Electronic Collections from Primo VE. Originally designed for use ...
    • Primo VE: Creating a search profile for only electronic materials

      Ex Libris has a presentation on their Best Practices for Alma and Primo Documents and Presentations page outlining How to add a search profile for only electronic materials using Primo VE. The Powerpoint is attached here. Please contact PALS Support ...