File Types That We Accept and Support
Permanent.org will accept and store all file formats uploaded to our system by our members. We like to say "if it's made of bits, we'll take it."
However, we do have a set of "supported" file formats for each category of file (photo, video, documents and audio). Supported means we are able to convert those files into "permanent" archival formats on upload and continue to convert them as technology shifts so that they're always accessible on modern software. Don't worry, we always store the original in addition to the conversion and any file in a format we can't support will still be preserved permanently and can be downloaded at any time.
We can only guarantee you will be able to be view or play back a permanent format via Permanent.org. Sometimes file conversions fail for any number of reasons related to the structure of a file or its metadata, even for supported formats. In those cases, we will still store the original and you will be able to download it.
Our supported file types:
|Permanent file types:|
.bmp, .gif, .png, .tif, .tiff, .jpg, .jpeg, .heic
.avi, .mov, .ogv, .wmv, .webm, .mp4, .hevc
.doc, .docx, .rtf, .eml, .html, .htm, .odt, .pdf, .pdf/a, .ppt, .pptx, .key, .odp, .xls, .xlsx, .ods
.aac, .aiff, .flac, .m4a, .ogg, .wav, .wma, .mp3
Learn more about our file conversion process and how we maintain accessibility for your files here
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What does it mean when my file is processing?
If you have uploaded a large file (such as a video file) or uploaded many files at once, you may see a screen when you try to view a file that says that the file is processing and to check back later. When files are uploaded to Permanent, they go ...
Why is my file not uploading?
If you are having difficulty uploading a file, follow the prompts below to troubleshoot some common issues: Is your internet connection stable? Check to ensure that you are connected to the internet and that your internet speed is fast enough to ...