What does it mean when my file is processing?
If you have uploaded a large file (such as a video file) or uploaded many files at once, you may see a screen when you try to view a file that says that the file is processing and to check back later.
When files are uploaded to Permanent, they go through a few processing steps to preserve the files, extract metadata, and create thumbnails and viewable versions of the file. The first step when files are uploaded is storage on our preservation servers, so don't worry -- your files have uploaded successfully and are preserved!
Depending on the size or number of files, it may take some time after files are successfully uploaded and stored before they are viewable within Permanent. We are working on making this process faster so you can view your files sooner! If your files are still not viewable in Permanent within a few hours, ensure that they are file types that we support
for viewing, or contact us
for further assistance.
Why can't I view my file on Permanent?
If you click on a file to view it in Permanent and it does not open, it could be because of one of the following: The file type is not compatible with our viewer Permanent.org accepts any file type for preservation, but some files are not available ...
Upload Your First File
Congratulations on taking the first steps towards preserving your digital memories and legacy. Now that you've created an account, the next step is to upload your first file. Your first archive When you log in to your Permanent account for the first ...
File Types That We Accept and Support
Permanent.org will accept and store all file formats uploaded to our system by our members. We like to say "if it's made of bits, we'll take it." However, we do have a set of "supported" file formats for each category of file (photo, video, documents ...
Files born today are memories transcribed and locked up in digital formats that have no guarantee to last or be readable in the future. When you use an app to capture a memory, that memory is often wrapped up in the app’s own special packaging ...
Why is my file not uploading?
If you are having difficulty uploading a file, follow the prompts below to troubleshoot some common issues: Is your internet connection stable? Check to ensure that you are connected to the internet and that your internet speed is fast enough to ...