Why can't I view my file on Permanent?

Why can't I view my file on Permanent?

If you click on a file to view it in Permanent and it does not open, it could be because of one of the following:

The file type is not compatible with our viewer

Permanent.org accepts any file type for preservation, but some files are not available to view directly in Permanent. Supported file types that can be migrated to "preservation" formats are compatible for viewing in Permanent.

The file is too large to preview

Some files are too large to preview directly in Permanent, even if they are supported file types. This includes some video files.

Don't worry if you can't view a file. The file is still preserved, even if it is not viewable in Permanent. You are always able to download your original file to your device. 

The file is still processing

When large files or a large number of file are uploaded, it may take additional time for them to process in our system before they are available to view in Permanent. Learn more in this help article.

    • Related Articles

    • Upload Files from Outside the Mobile App with Share to Permanent

      The Share to Permanent feature allows you to import photos or files from your device to your archive through the Permanent mobile app. Use this feature to directly upload photos and videos in your camera roll, emails, or text messages to your ...

    • Format Conversion

      Files born today are memories transcribed and locked up in digital formats that have no guarantee to last or be readable in the future. When you use an app to capture a memory, that memory is often wrapped up in the app’s own special packaging ...

    • File Types That We Accept and Support

      Permanent.org will accept and store all file formats uploaded to our system by our members. We like to say "if it's made of bits, we'll take it." However, we do have a set of "supported" file formats for each category of file (photo, video, documents ...

    • Upload Your First File

      Congratulations on taking the first steps towards preserving your digital memories and legacy. Now that you've created an account, the next step is to upload your first file. Your first archive When you log in to your Permanent account for the first ...

    • Timeline View

      There are two different views for records in your Public archive on Permanent: a grid view and a timeline view. The timeline view creates a timeline of your files based on their date. To create a timeline, log into your Permanent account. Navigate to ...