Frequently Asked Questions
What does it mean when my file is processing?
If you have uploaded a large file (such as a video file) or uploaded many files at once, you may see a screen when you try to view a file that says that the file is processing and to check back later. When files are uploaded to Permanent, they go ...
How do I move files between archives?
At this time, we are unable to support moving files between archives. If you have accidentally uploaded files to the wrong archive or wish to move files to a different archive, you can download your files from Permanent and then upload them to the ...
Is my Public Archive searchable in search engines?
Your Permanent.org Public Archive is searchable via search engines such as Google or Bing. If you search for your Public Archive in a search engine and it isn't immediately available, the search engine may not have indexed it yet. Unless this content ...
Why is my file downloading automatically?
Some larger files are not able to be viewed directly in Permanent and instead will download to your device for you to open outside of your browser. One way to minimize the impact on your own experience is to turn off automatic downloads in your ...
Why can't I view my file on Permanent?
If you click on a file to view it in Permanent and it does not open, it could be because of one of the following: The file type is not compatible with our viewer Permanent.org accepts any file type for preservation, but some files are not available ...
What do the different member access permissions mean?
Viewer: a member who can only view the files in the folder Contributor: a member who can view and add files Editor: a member who can add files and edit descriptions and titles Curator: a member who can add files, edit descriptions and titles, ...