General
Pictures are not showing in Google Maps business listings
Due to the potential of inappropriate images and videos, the pictures in Google Maps business listings are disable by default. If you wish to have them enabled, the authorized account holder for your device should submit a support ticket requesting ...
I get an error when trying to update or install apps from Google Play
This usually happens when the Google Play Store database has become corrupted. The cause is unknown and is not limited to devices on an MDM such has Phones4Work, but can happen on any Android device. We have found the steps below usually solve the ...
I have two copies of EverAccountable on my phone!?
When setting up a new device on the Phones4Work MDM, a special version of EverAccountable is installed that is different than the version available on Google Play. There are a few reasons you may end up with two copies of EverAccountable on your ...
How do I install the DJI Fly app?
As of the publication of this article, the DJI Fly app is not on the Google Play Store and therefore needs to be installed from the SureMDM app store. To install or update the DJI Fly app to the latest version: Locate the SureMDM App Store. Under ...
Can I use the Phones4Work MDM to apply time limits to apps?
From the Phones4Work MDM, we cannot put time limits on an app. However, we can disable apps at set times (time fence) throughout the day. If you wish to have a time fence policy applied to an app, please create a support ticket and list the device ...
How to enable Android Auto
Android Auto requires that the Google App and Google Maps be enabled from the Phones4Work MDM in order to work. By default, the Google App is disabled on all profiles and Google Maps is disabled on some profiles. To enable Android Auto you must first ...
How to activate a new Cloudveil Messenger account.
Due to security changes with the Telegram platform, it is currently not possible to get verification codes via SMS or phone call directly from the Cloudveil app. Therefore the only way to activate a new Cloudveil account it to first set up a Telegram ...
What is SureMDM agent?
The SureMDM agent is the connector between the Phones4Work MDM and your device. During the enrollment process, the SureMDM app is user accessible to allow the user to configure their privacy settings. However, after the final configuration process ...
I can't send Multi-Media messages such as picture texts
The Phones4Work MDM does not block access to Multi-Media messaging. The most likely cause is incorrect APN settings. This is a common occurrence after resetting your phone and using prepaid services. Please contact your provider for the correct APN ...
After setting up a device I have no keyboard.
On some devices the default keyboard will be disabled during the setup process. In order to restore working keyboard functionality you will need to run a brief setup procedure. Find the "Florisboard" icon on your screen Tap the "Florisboard" icon and ...
How to uninstall an app
Uninstalling apps on an enrolled device is indeed possible. There are at least two ways to uninstall an app. Method one: 1. Open the Play Store. 2. Find the app and press "uninstall" Method two: You must be using the CPL launcher for this method to ...
After enrolling in the MDM the Google Play Store is blank
When enrolling your device in an MDM, whether the Phones4Work MDM or any other MDM, there is a Google Account installed on your device that is associated with the MDM. When opening the Play Store the first time this will be the default account that ...