The cases (for 3 or 10 headsets) do not charge the headsets but you can charge individual headsets when they are in the case, just with individual wires hanging out of the case. The cart (for up to 36 headsets) does charge the headsets all at the ...
It is possible to pair the controller to the wrong headset. Right now the best fix is finding the right controller (swapping with neighbors) or restarting the headset. Labelling controllers with the controller name (for example: “EF 67”) would help ...