Cash Drawer: Drawer Won't Open

Cash Drawer: Drawer Won't Open


Cash Drawer Won’t Open Resolution

In order for the cash drawer to be fully operational it needs to be connected to a working printer. The printer is used to send a pulse to the drawer to open it. If you are having issues with the cash drawer please try the following.

  1. Check to see if the printer is turned on
  2. Verify there is paper in the printer
  3. Try to hit feed on the printer
  4. Print out an order to the printer

If this doesn’t resolve your problem

  1. Check the wire from the printer to the cash drawer for connectivity
  2. Check the wire from the printer to the cash drawer for damage
  3. Verify you are settling to a Cash Drawer and not a Staff Bank

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