POS: Voiding An Online Order
Follow these steps to void an online order from the POS:
1. Click on View All Orders > Highlight the order > Select the 'Settle' or 'Staff Bank' button at the bottom of the screen
2. Scroll down and click the button displaying the payment method / amount
3. Click 'Yes' to remove the payment from the order
4. Highlight the order you are looking for, click the hamburger menu, then advanced options
5. Select Void Order
6. Once the order is voided, click 'Done'. You have just voided/refunded the order.
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