Is my data safe?

Is my data safe?

We run our servers with SSL. The data we store consists of data that can be found about the author on the Internet with the exception of your Amazon KDP stats (if you choose to store them with us by using the KDP Tool) and potentially your email address if you give us one that you do not otherwise make public. By using this system you recognize that this data is stored at your own risk. 

For our Reader Team tool you will be communicating with readers about your book. The communications are not secure so should be used to talk about issues with the book only.

updated 1/24

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