General FAQ
How to whitelist The Author Helper Suite KDP Bookmarklet on Chrome's Memory Saver
To whitelist: Click the three buttons next to your profile picture, then choose settings Choose Performance. From there, either turn off memory saver, or click the 'add' button. Add theauthorhelper.com and KDP.
Can I use affiliate codes in Facebook ads?
Technically, you 'can' use them, but it is against Amazon's terms of service, so we don't recommend doing so.
I'm not getting the 'password reset' email
If the email is not in your inbox or in your junk mail, please whitelist the following address: support@authorhelperllc.zohodesk.com You can learn how to whitelist here: https://sumo.com/stories/whitelist-email
I thought you guys were ReaderLinks. What happened?
We grew out of the name. We started as mostly a link service but added features like ReaderTeams, SalesAnalytics, AuthorPlanner, and more. People thought we were a one trick pony with the name ReaderLinks. That's understandable with links in our ...
How do I add "other" income?
1. Hover over the Author Analytics tab on the top of the page 2. Select "Manage Income Source" 3. Click the "Add New Income Source" button. In the pop-up window enter something like "B&N". Click the "Add this income source" button in the pop-up ...
How does my PA/VA sign up for The Author Helper Suite and get access to my account?
If you have a personal assistant (P.A.) that you want to be able to access your account, it takes a little set up. Next to each heading below, we’ll put AUTHOR and PERSONAL ASSISTANT to show which steps belongs to its respective entity. ...
Why aren't my tweets sending? **The Twitter Tool has been retired**
Due to changes made by Twitter, the Twitter Tool has been retired 2/23 The first thing you should check is whether the tweet or the tweet category is active or paused. If both are active (and you've successfully tweeted with ReaderLinks before) then ...
I'm a Personal Assistant. Can I sign up/set up an account for my author?
You can sign up for the author as long as you use their Facebook account to set up their Facebook Ads and their credit card. We do not support transferring AHS accounts from one Facebook or credit card account to another. If you accidentally set up ...
Do you support pen names?
We do! You can use as many as three pen names and get all of the features you enjoy with your primary account.
Why don't you take PayPal?
PayPal is so universal, we considered using it. We decided against it for these reasons: Privacy: PayPal allows us to see your name and address. In our experience, people don't like to share this information. Terms: PayPal has you forever once they ...
Who is The Author Helper?
We’re authors, just like you. We wanted something like The Author Helper Suite for a long time and so we created it. Now that we’ve been using it for a while, we thought you’d benefit from it, too. After all, it’s our goal at The Author Helper to ...
What if you haven't answered my question or if I have support issues?
Join us on Facebook! We're there way too often. ;-) https://www.facebook.com/groups/authorhelpersuite You can also open a ticket at https://readerlinks.zohodesk.com/portal/en/newticket
The Author Helper Suite page won't load
Please try the following: 1) Close your browser and try again. 2) Clear today's cache from your browser and try again. Here's more on how to do that: https://www.lifewire.com/how-to-clear-cache-2617980 3) Try to go to the page in another browser. 4) ...
Something looks broken. What should I do?
It may sound silly but first try to refresh the page. If that doesn't work, please open a ticket by clicking on the Support link at the bottom of each AHS page.
I never got the email that lets me reset my password. Where is it?
Add this "From" address you want to receive mailings from to your Safe List: support@readerlinks.supportsystem.com Here's an article that covers whitelisting for the major email services: ...
How does The Author Helper Suite work?
We're a subscription service that provides a suite of tools for tracking your marketing efforts. This suite includes link tracking, ReaderTeams management, and promotion tracking to see which promotional sites have done well for you and your book ...
How do I add an author expense for things like promotions or Bookbub Ads?
We don't offer a way to upload the BB reports at this time. However, you can add the BB spend to a specific book or as an Other Expense by doing the following: 1. Hover over AuthorAnalytics at the top of the AHS page 2. Select Manage Expense Types 3. ...
Do you take feature requests?
We love to hear from our customers! We're always looking for ideas about how to make our lives as authors easier. More time writing, less time futzing, right? If you think you have an idea that would fit well in The Author Helper Suite, let us know. ...
Do you guys have videos to guide me through this?
Yes! We have The Author Helper Academy, which is a FREE suite of videos on how to use The Author Helper Suite as well as the FREE Writer to Author course- The Mental Game. Both can be found here https://author-helper-academy.teachable.com/ updated ...
Why don't you offer a field for my preferred online store?
We try to cover as many online book services as possible, but please recognize that we have to prioritize based on author demand. We always have our eyes on the market. If a store or service emerges that gains enough traction to be included in The ...