My Account
Help me understand the account settings page.
Here are some of the details that help make The Author Helper Suite work: Currency: This is the currency that your reports will display in. We use a financial service to convert currencies several times a day. We cannot match up with Amazon exactly, ...
Will cancelling my account break my ReaderLinks links?
Cancelling your subscription will make the links inactive so we advise changing the links in the essential locations before cancelling. These locations usually include the following: Back and front matter of your books Facebook and Bookbub ads ...
Why won't you accept my payment?
If you receive a notice that your payment failed to process, please update the card info in the Account Settings page. AHS uses Stripe to process credit and debit card payments. Once you update the card, Stripe will automatically attempt to charge it ...
Do you auto-renew subscriptions?
Yes. We'll send an email out before the transaction to give you time to cancel if you would like.
I can't sign in!
If you're an existing subscriber, it's possible that the system is experiencing a rare issue. Please watch our Facebook page for updates at https://www.facebook.com/groups/readerlinks/ If you just signed up to The Author Helper Suite for a trial ...
My credit card is not being accepted
Our billing system will automatically attempt another charge in one day. If the charge doesn't go through a second time, you'll receive an email from our automated system. At that point, we advise you to contact your card issuer/bank. Your bank made ...
How do I change my password?
You can change your password by heading to https://readerlinks.com/author_login.php and clicking on the "Forgot Password" link that's above the orange "Author Login" button. From there just follow the prompts to reset your password.
What happens to my data when I cancel my account?
If you cancel your account, you will still have full access to the system until the expiration date of your subscription's billing cycle and all of your current links will still function until your account expires. Also, for your convenience, your ...
So how exactly does the subscription plan work?
Our monthly rate or annual rate is charged to the credit card you put on file. The rate allows you access to all of AHS services. You can cancel at any time. You'll be able to access your account until the end of your billing cycle. updated 2/2023
Is my data safe?
We run our servers with SSL. The data we store consists of data that can be found about the author on the Internet with the exception of your Amazon KDP stats (if you choose to store them with us by using the KDP Tool) and potentially your email ...
Is my credit card data safe?
We don't store any credit card information on our site. This is stored by Stripe and gives us only access to bill your subscription, allow you to update your credit card information, and to show you the last 4 digits on the card you used.
How do you handle international billing?
All subscriptions are processed in U.S. dollars.
How do I cancel my account?
In the AHS tool, click on Account Settings and click on Cancel Subscription. updated 2/2023
Can I cancel at any time?
Yes. If there are any remaining days left on your account within the current billing cycle you will have access to your account and its data for that amount of time. We'll preserve your data for one year if you decide to come back to us.
How do I change the currency displayed in AHS?
Go to Settings at the top of the page. From there, choose Account/Subscription. On the general tab, you will see where to set the currency updated 2/23