What are the support hours? What is the support phone number? How can I call Really Successful?
Our support operates 9AM-5PM, Sunday-Thursday. All tickets are responded to within 2 business days- generally much faster.
We do not offer phone support as most cases require accounts and programs being looked into. That being said, in case of need, we can indeed arrange a support phone call.
Please make sure to whitelist
support@reallysuccessful.com in your email so that our responses go to your inbox and not spam (or promotions...).
Please always check spam and your other inboxes as well.
We look forward to serving you and helping you with anything you may need help with!
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We'd recommend not putting "ebay" in the domain for trademark issues. Really Successful, eBUS, SAS...can all be used without issue.
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Per ebay, shipping and handling times only count business days. This means, that Saturday and Sunday do not count for the purposes of your shipping/handling times.
Will we be able to track the email addresses for members we drive? For sales?
Yes- absolutely! We will teach you how to create a personal landing page and will catch the leads for you. You will receive a daily CSV with the details we catch which may include: First Name, Last Name, Email Address, Phone Number. For sales, you ...
I don't see my business policy number when I roll over it? Where else can I find the policy number?
You can go into your business policies (either from the seller dashboard or by going directly to: http://bizpolicy.ebay.com/businesspolicy/policyoptin), click on each one, and pull the Policy from the URL. For instance, when I open my first policy ...
Tommy's tool: Can the software detect certain responses like email or phone number?
Yes. When you set up the script for the visitor's response, make sure to click on the appropriate icon (email, phone or free text). This way, it restricts and detects if it is a valid response or not.