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            Atrust Device Manager (ADM) not seeing devices during scan

            Things to look for if Atrust DM does not see devices during scan:

            1. Check if the ports are open. Required ports can be accessed via standard FAQ and attached to this article.

            2. Check if the IP address on the Atrust Device manager machine is the same as the IP being used by ADM. (If there are multiple network interfaces it's possible that ADM chose the wrong one) Check under System>>System Settings>> General Settings>>Service IP Address.

            3. Look at the the ADM network restrictions document under the standard FAQ and attached to this article.


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            Updated: 04 Nov 2018 06:25 PM
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