How can I reset my password or get login issues fixed for my account?

How can I reset my password or get login issues fixed for my account?

If your pet's microchip is registered with your email address then please enter the microchip number in the forgot password page and hit Reset Password button. If you got an error that the pet is not found then the pet is not registered and you can register it here.

If the pet is found and you got a success message in green then you will receive by email a temporary link (expires in 2 hours) to reset your password and username.  If nothing received in your email inbox then maybe the pet is registered with a different email address so fill in this form and a Save This life representative will get this solved as soon as possible.

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