Shortly after the SignStix player application starts running on a signage device, it will show a black screen with the single word 'Loading' in white text.
This loading screen will continue to show whilst either:
- The device is reading data from the storage on the device and preparing to display it (this may take a few seconds)
- The device is downloading signage content for the first time (this may take several minutes, depending on the amount of signage data)
If the device remains stuck on the loading screen, please check the following:
Has content actually been deployed to the device?
Confirm this by navigating to the Devices section of your Director account and locating the device in question.
Double-click into the device and scroll to the bottom of the page to check the content currently assigned to that device- is it what you expected?
Press the 'Deploy' button at the top left of the page in Director if not already to prompt the device to download the content.
Is the device still downloading the new content?
High-resolution images over a slow connection may take several minutes to download. Downloading a video may take many minutes (or even hours if it is long or high-resolution). To check whether the device is still downloading, locate the device in the Devices section of Director. If the cloud icon is flashing, the device is currently downloading new content, if the cloud is grey it has failed to download the new content, and if the cloud is green the content has finished downloading.
Still stuck on the loading screen?