Product refreshes each time you use it, even when no changes have been made to it

Product refreshes each time you use it, even when no changes have been made to it

Symptoms

When you use a product in Order Entry or any other part of the system that uses products, the product refreshes every time, even though no changes have been made to it and you are able to use the product after it refreshes.

Cause

This can happen when the product is sent via Simple Data Transfer and the senders computer date/time is ahead of the recipient.

When Simple Data Transfer downloads and creates the files on the recipients system it retains the date/time of the sender. If the senders time is ahead of the receipient then the file on the recipient will also be ahead. When the system access the product file it will see that the XML file is older than the product file so it will attempt to re-create it as it should. However, the new XML file will still have an older date because the product file is a few hours ahead.

Resolution

To resolve this problem the recipient can open the product in Product Designer and make a minor change. This will cause the date/time on the product file to reset to the local time. Then when the XMl file is created it will be in sync with the original product file.

Another solution is to wait until the local time is just past the date/time of the product file. Then when the product is accessed the XML file will be newer than the product file which will prevent it from getting re-created each time.

Status

Solatech has confirmed this to be a problem with the software listed at the end of this article. As more information becomes available this article will be updated.

Applies To:

  • Solatech Window Covering Software 4.2

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