Symptoms

When the SWCS 4.2 Installation Assistant attempts to download one or more files to install you receive the following error message:

Unable to download the files (800)

Cause

This is typically caused by a firewall on the local network, either hardware or software, blocking the SWCS 4.2 Installation Assistant from connecting to a Solatech file server. This may happen in an network environment that is 'locked down' - one that has very limited external Internet access.

Workaround

To allow the SWCS 4.2 Installation Assistant to download the files it needs to install the software, the firewall should be setup to specifically allow the SWCS 4.2 Installation Assistant application outbound access to the Internet.

The SWCS 4.2 Installation Assistant application file that needs to be setup for access is: "C:\Program Files\Solatech\Solatech WCS 4.2 Installation Assistant\swcs42ia.exe" or "C:\Program Files (x86)\Solatech\Solatech WCS 4.2 Installation Assistant\swcs42ia.exe".

Contact your system administrator for help with setting up firewall rules for your network. If you are using Windows Vista/7/8 you can follow these steps:

1. Click Start, Control Panel.
2. Double-click the icon for Windows Firewall.
3. On the left sidebar, click Advanced Settings.
4. On the left sidebar of Windows Firewall with Advanced Security, click Outbound Rules.
5. On the right sidebar, click New Rule...
6. Select Program and click Next.
7. Select This program path and enter either "C:\Program Files\Solatech\Solatech WCS 4.2 Installation Assistant\swcs42ia.exe" or for 64-bit systems enter "C:\Program Files (x86)\Solatech\Solatech WCS 4.2 Installation Assistant\swcs42ia.exe"
8. Click Next.
9. Select Allow the connection
10. Click Next.
11. For the When does this rule apply, select those options that apply to your network. Typically Private should be checked.
12. Enter a name for this rule, "SWCS 4.2 Installation Assistant".
13. Click Finish.

Status

This behavior is by design.

Applies To:

• SWCS 4.2 Installation Assistant