Working with discontinued and disabled products

Working with discontinued and disabled products

Summary

Sales reps can quickly identify a discontinued or disabled  product in Solatech Focus when creating a quote, or editing a quote or sale. This knowledge base article will describe how to identify discontinued and disabled products on your account.

Discontinued Products

  • If you select a product in order entry that has been discontinued, a red bar will appear at the top of the page. It will list the discontinued date.


  • This product cannot be added to your quote
  • For an existing quote or sale, the discontinued product can be reviewed on the quote, but cannot be edited.  
  • A different product should be selected in this instance
  • Account administrators should disable this product.

Disabled Products

  • Products which have been disabled by your Account Administrator are not available for selection when starting a new quote
  • For existing quotes or sales, disabled products are clearly  identified with the use of a bar at the top of the order entry page
  • Sales Reps can make changes to a line item containing a disabled product

 

Applies To:

  • Solatech Focus

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