Troubleshooting
Problem: I disconnected an external monitor and now SalesPRO Software is behaving oddly
Problem SalesPRO does not respond in the expected manner after an external monitor has been disconnected. This may happen because a certain window, such as Edit Product Item, is displayed off the main screen, on a monitor that no longer exists. ...
PROBLEM: Automatic Customer Promotions do not recalulate on existing Quotes or Sales
Summary Customer promotions can be setup to automatically be added as a percentage to all quotes or sales which match certain criteria. If you change the customer promotion to use a different percentage, existing quotes and sales will not ...
Problem: I cannot delete an automatic charge which has been converted to a manually added charge
Summary There may be times when you wish to remove an automatic charge from a quote or sale, rather than modify the value. In this instance, you will not convert the automatic charge to a manually added charge. Instead, follow the directions below. ...
Problem: A sale or order does not have any purchase orders when it should
Cause This could happen when the syncing did not complete correctly. How to tell if a sale or order does not have any purchase orders Open the Sale Center or Order Center From the filter on the left, find and select the sale or order. On the right ...
PROBLEM: I receive a message that no email templates are available when I try to email a customer attachment
Summary In order to email a customer attachment from SalesPRO, you must first have the correct type of email template setup. This article will provide instructions on that process. Instructions From within SalesPRO , go to the Setup tab. Select ...
Problem: Unable to send an email message due to firewall
Overview When trying to send an email message you receive an error message that suggests you check your firewall is blocking SMTP connections on the specified port. Cause This is most often caused by incorrect email settings: When application ...
Problem: Logo is small when using large fonts in Windows (high DPI)
Problem When you set your Windows system to use large font settings, > 150% for example, this causes the logo and other images to appear small when printed on reports generated from SalesPRO. Cause The reason the images appear small is due to the way ...
Problem: Email content wraps in strange places
Overview When sending email via Outlook the received email message content wraps in strange places even though it appears fine when sending and also when editing the email template. For example: "Thank you for your business. Your order number is ...