Is my information really private?

Is my information really private?

We do not sell your private information to any third party. Please visit our Privacy Policy for more information.
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    • Can I delete my information?

      SoLo retains past user data in order to prevent fraud attempts on the SoLo platform to increase the strength of the protection that we provide for our users. SoLo does NOT store or sell sensitive information such as your bank login or social security ...
    • How can I change the information on my submitted loan request?

      Once your loan is placed into the marketplace you will have to cancel the loan entirely and create another loan to reflect the new information. If you need assistance,  please reach out to our support team for further assistance.
    • Add or Change Bank Information

      You can only add your banking credentials upon sign up.  Once your bank has been added it can not be changed. Please keep in mind that you always have the option to change your debit card on the app.  At this time, we do not accept Chime or Simple.  ...
    • Why do I need to connect my bank?

      To lend or borrow using SoLo we require your bank as well as debit card information. We use the bank account information for balance checks, account history, and age. We may use this information to contribute to our SoLo Scoring. The debit card is ...
    • Why do I have to wait 48 hours for verification?

      During sign up, we send your information over to our partner SynapseFi, to complete your verification before you can transact on SoLo. Oftentimes, this process is completed before 48 hours. We apologize if this causes any inconvenience. If you have ...